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CASE STUDIES
EXAMPLES OF OUR INSIGHTS & IMPACT
The Templated Times
Using data to tell a story
A Health Check for Leadership
A snapshot of the People & Leadership section of our Virtual Health Check for Contact Center Operations
Scheduling Freedom
A true 'pick anything, really!' scheduling solution for your contact center agents
What does Global mean to you?
How we built a capacity planning program for the biggest social network in the world
How to Scale
Building a roadmap for centers of 50 or 50,000!
Not a 'One Touch' Center?
A range of cases for valuing
(and optimizing) the ongoing relationship of a single point of contact
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